Privacy Policy

Privacy Policy

Privacy Policy

Last updated: May 30, 2025

At InSight Optometry & Vision Therapy (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, share, disclose, retain, and protect your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect & Why

a. From Comments & Forms

When you leave comments on our site, we collect data you provide (e.g., name, email, website) along with your IP address and browser user-agent string for spam detection. If you use a Gravatar-linked email, a hashed version may be shared for profile image display.

b. Contact Forms & Bookings

We collect any data you voluntarily provide (name, email, phone, address, health details) when booking appointments or contacting us.

c. Media Uploads

Uploaded images may contain embedded location metadata (EXIF GPS). We recommend removing this data before uploading.

d. Cookies & Tracking

Cookies are used for comment convenience, login sessions, and site preferences (lasting 1 year for comments, two days for login, one year for screen preferences). Embedded third-party content (e.g., videos) may collect data in accordance with their own policies. Analytics tools gather usage, IP, and browser/device information to improve and operate the site.

2. How We Use Your Information

  • Manage and moderate comments
  • Facilitate service delivery—including scheduling and providing reminders
  • Improve site functionality, user experience, and security
  • Send updates, newsletters, and marketing (where consent is given)
  • Comply with legal and regulatory obligations

3. SMS/Text Messaging & Mobile Opt‑In

Consent: By providing your mobile number and opting in, you agree to receive SMS/text messages such as appointment reminders and promotions.

No Sharing of Opt‑In Data: We will not share, rent, sell, or otherwise disclose your mobile number or opt-in status with any third party for their independent marketing or use.

Service Providers: We may share your mobile number only with SMS platform providers, who are contractually prohibited from using your data for any purpose other than delivering messages on our behalf.

Opt-Out: You may withdraw at any time by replying “STOP” to any SMS or contacting us directly.

Retention: We retain your mobile number and opt-in status only as necessary to provide SMS service, unless we are legally required to retain it.

Legal Disclosure: Your mobile information may only be disclosed in compliance with legal requirements (e.g., court order).

4. Cookies & Tracking Technologies

  • Comment convenience (save your name, email for 1 year)
  • Login preferences (temporary or persistent up to one year)
  • Post-editing indicators (1 day)

Embedded content and third-party scripts (e.g., analytics, social platforms) may collect data in accordance with their own privacy policies.

5. How We Share Your Data

We do not sell or trade your personal information. We may share data with:

  • Service providers who support our website, appointment systems, SMS delivery, or analytics — only for purposes defined and under confidentiality
  • Regulatory or legal entities when required by law (e.g., court orders)
  • Healthcare providers or professionals involved directly in your care, with your consent

6. Retention of Personal Information

Comment data and metadata are retained indefinitely to assist with moderation.

Other personal information is kept only as long as necessary to meet service requirements or legal obligations.

7. Your Rights

You have the right to:

  • Request access to your personal information
  • Correct any inaccuracies
  • Request deletion (subject to legal requirements)
  • Withdraw consent to certain uses (e.g., marketing communications) without affecting service delivery

To exercise any of these rights, contact us using the information provided below.

8. Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of data transmission or storage is 100% secure. We continually evaluate and improve our security measures.

9. Embedded Content from Other Websites

Content embedded from other websites (e.g., videos) behaves as if you visited those websites, including possible data collection by the third party. We recommend reviewing the privacy policies of those sites.

10. Major Privacy Changes

We may update this policy over time. Changes will be effective upon posting, and we encourage you to revisit this page periodically. Significant changes may be communicated directly where required by law.

11. Contact Us

If you have questions or wish to exercise your privacy rights, reach out to us:

InSight Optometry & Vision Therapy
E201–20159 88th Ave
Langley, BC V1M 0A4
📞 +1 (604) 455‑0477
📧 info@insighteyedoctors.ca

12. Consent Statement

By using our services, interacting with our site, or submitting personal information, you consent to the collection, use, disclosure, and retention described in this Privacy Policy.

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